Privacy Policy

The AI Lab ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit theailab.org, use our The Global Seal of Trust™ AI certification services, or participate in the AI Trust Council™ membership program.

Questions? Contact us at info@theailab.org.

We collect personal information you voluntarily provide when you express interest in our services, contact us, apply for AI asset certification, or join the AI Trust Council™. This includes: name, email address, and phone number; job title and organization name; AI system details provided during certification applications; payment information (processed securely via third-party processors); and communications and correspondence with our team. We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, and usage statistics.

We use information to facilitate and manage AI asset certification applications and audits; administer AI Trust Council™ membership benefits and governance participation; send administrative information and marketing communications (where consent has been obtained); enforce our Terms of Service and legal obligations; and conduct research and improve our certification standards. We do not sell your personal information to third parties.

For users in the EEA, our legal bases include: Contract for processing necessary to provide services; Legitimate Interests for improving services and fraud prevention; Consent for newsletter and SMS communications; and Legal Obligation for compliance with applicable laws.

We retain your personal data for as long as necessary to provide our services. Certification records are retained for a minimum of 7 years to maintain AI Trust Registry™ audit integrity. You may request deletion by contacting info@theailab.org, subject to legal retention obligations.

Depending on your location, you may have rights to access, correct, erase, port, object to, and restrict processing of your personal data. Contact us at info@theailab.org. We will respond within 30 days.

We may share your information with third-party service providers (payment processors, email services, cloud infrastructure) who assist in operating our services. All third parties are bound by appropriate data processing agreements.

Your information may be transferred to and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection laws, including EU Standard Contractual Clauses where required.

If you opt in to SMS communications, message frequency is 2 to 8 per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. See our SMS Opt-In and SMS Opt-Out pages for full details.

The AI Lab, 131 Continental Dr, Suite 305, Newark, DE 19713 US. Email: info@theailab.org. Phone: +1 (888) 885-5991.